Sapana Supermarket is the licensed owner of the Sapana Supermarket Grocery Shopping App. Sapana Supermarket respects your privacy. This Privacy Policy provides succinctly the manner your data is collected and used by Sapana Supermarket on the Site. As a visitor to theSite/ Customer, you are advised to please read the Privacy Policy carefully. By accessing the services provided by the Site you agree to the collection and useof your data by Sapana Supermarket in the manner provided in this PrivacyPolicy.


Services overview

Part of the registration process on the Site, SapanaSupermarket may collect the following personally identifiable informationabout you: Name including first and last name, alternate email address, mobilephone number and contact details, Postal code, Demographic profile (like yourage, gender, occupation, education, address etc.) and information about thepages on the site you visit/access, the links you click on the site, the numberof times you access the page and any such browsing information.



Services of the Site would be available to only selectgeographies in India. Persons who are "incompetent to contract"within the meaning of the Indian Contract Act, 1872 including un-dischargedinsolvents etc. are not eligible to use the Site. If you are a minor i.e. underthe age of 18 years but at least 13 years of age you may use the Site onlyunder the supervision of a parent or legal guardian who agrees to be bound bythese Terms of Use. If your age is below 18 years your parents or legalguardians can transact on behalf of you if they are registered users. You areprohibited from purchasing any material which is for adult consumption and thesale of which to minors is prohibited


License & Siteaccess

Sapana Supermarket grants you a limited sub-license to accessand make personal use of this site and not to download (other than pagecaching) or modify it, or any portion of it, except with express wrote consentof Sapana Supermarket. This license does not include any resale orcommercial use of this site or its contents; any collection and use of anyproduct listings, descriptions, or prices; any derivative use of this site orits contents; any downloading or copying of account information for the benefitof another merchant; or any use of data mining, robots, or similar datagathering and extraction tools. This site or any portion of this site may notbe reproduced, duplicated, copied, sold, resold, visited, or otherwiseexploited for any commercial purpose without express wrote consent of SapanaSupermarket. You may not frame or utilize framing techniques to enclose anytrademark, logo, or other proprietary information (including images, text, pagelayout, or form) of the Site or of Sapana Supermarket and itsaffiliates without express written consent. You may not use any meta tags orany other "hidden text" utilizing the Site’s or Sapana Supermarket'sname or trademarks without the express written consent of SapanaSupermarket. Any unauthorized use terminates the permission or license grantedby Sapana Supermarket.


Account &Registration Obligations

All shoppers have to register and login for placing orders onthe Site/App. You have to keep your account and registration details currentand correct for communications related to your purchases from the site. Byagreeing to the terms and conditions, the shopper agrees to receive promotionalcommunication and newsletters upon registration. The customer can opt outeither by unsubscribing in "My Account" or by contacting the customerservice. 


Pricing,Payments & Delivery

All the products listed on the Site will be sold at MRP or below unless otherwise specified. The prices mentioned at the time of ordering will be the prices charged on the date of the delivery. Although prices of most of the products do not fluctuate on a daily basis some of the commodities and fresh food prices do change on a daily basis. In case the prices are higher or lower on the date of delivery no additional charges will be collected or refunded as the case may be at the time of the delivery of the order.

All our product prices include all applicable statutory taxes, fees and are subject to availability.

We make every effort to make sure that the pricing and availability of Products on our Website are accurate and up to date. However, rarely, there may be an error on the pricing of a product or an error related to product availability. In such cases, we are not responsible for any typographical errors and we reserve the right to cancel the sale.

We reserve the right to correct any inaccuracies or omissions related to the pricing and product availability/descriptions, even after you have submitted your order, and to change or update any other information at any time without prior notice.

Our standard delivery charges are order value-specific. These include Rs.49 delivery charges for orders below Rs. 500; more than Rs. 500 will be provided free home delivery.

Standard delivery orders will be delivered within 1 to 2 working days. 

You can make the payment via any one of the following methods of payment: Credit Card/Debit Card, Net Banking or Cash on Delivery.

Credit/Debit Card and Net Banking Payments are processed via our online payment service partners: Razorpay


Cancellation by Site /Customer

You as a customer can cancel your order anytime up to thecut-off time of the slot for which you have placed an order by calling ourcustomer service. In such a case we will refund any payments already made byyou for the order. If we suspect any fraudulent transaction by any customer orany transaction which defies the terms & conditions of using the website,we at our sole discretion could cancel such orders. We will maintain a negativelist of all fraudulent transactions and customers and would deny access to themor cancel any orders placed by them.


Return & Refunds

We have a "no questions asked return and refundpolicy" which entitles all our members to return the product at the timeof delivery if due to some reason they are not satisfied with the quality orfreshness of the product. We will take the returned product back with us andissue a credit note for the value of the return products which will be creditedto your account on the Site. This can be used to pay your subsequent shoppingbills.


You Agree and Confirm

1.   That in the event that a non-delivery occurson account of a mistake by you (i.e. wrong name or address or any other wronginformation) any extra cost incurred by Sapana Supermarket forredelivery shall be claimed from you.

2.   That you will use the services provided by theSite, its affiliates, consultants, and contracted companies, for lawfulpurposes only and comply with all applicable laws and regulations while usingand transacting on the Site.

3.   You will provide authentic and trueinformation in all instances where such information is requested of you. SapanaSupermarket reserves the right to confirm and validate the information andother details provided by you at any point in time. If upon confirmation yourdetails are found not to be true (wholly or partly), it has the right in itssole discretion to reject the registration and debar you from using theServices and/or other affiliated websites without prior intimation whatsoever.

4.   You authorize Sapana Supermarket tocontact you for any transactional purposes related to your order/account.

5.   That you are accessing the services availableon this Site and transacting at your sole risk and are using your best andprudent judgment before entering into any transaction through this Site.

6.  That the address atwhich delivery of the product ordered by you is to be made will be correct andproper in all respects.

7.  That before placing anorder you will check the product description carefully. By placing an order fora product you agree to be bound by the conditions of sale included in theitem's description.


You may not use theSite for any of the following purposes:

1.  Disseminating anyunlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene,or otherwise objectionable material.

2.  Transmitting materialthat encourages conduct that constitutes a criminal offence or results in civilliability or otherwise breaches any relevant laws, regulations or code ofpractice.

3.  Gaining unauthorizedaccess to other computer systems.

4.  Interfering with anyother person's use or enjoyment of the Site.

5.  Breaching anyapplicable laws;

6.  Interfering ordisrupting networks or web sites connected to the Site.

 Making, transmittingor storing electronic copies of materials protected by copyright without thepermission of the owner.


We have made every effort to display the colours of our productsthat appear on the Website as accurately as possible. However, as the actualcolours you see will depend on your monitor, we cannot guarantee that yourmonitor's display of any colour will be accurate.

Modification of Terms& Conditions of Service

Sapana Supermarket may at any time modify the Terms &Conditions of Use of the Website without any prior notification to you. You canaccess the latest version of these Terms & Conditions at any given time onthe Site. You should regularly review the Terms & Conditions on the Site.In the event the modified Terms & Conditions is not acceptable to you, youshould discontinue using the Service. However, if you continue to use theService you shall be deemed to have agreed to accept and abide by the modifiedTerms & Conditions of Use of this Site.


Governing Law and Jurisdiction

This User Agreement shall be construed in accordance with theapplicable laws of India. The Courts at Nagpur shall have exclusivejurisdiction in any proceedings arising out of this agreement. Any dispute ordifference either in interpretation or otherwise, of any terms of this UserAgreement between the parties hereto, the same shall be referred to anindependent arbitrator who will be appointed by Sapana Supermarket andhis decision shall be final and binding on the parties hereto. The above arbitrationshall be in accordance with the Arbitration and Conciliation Act, 1996 asamended from time to time. The arbitration shall be held in Nagpur. The HighCourt of judicature at Nagpur alone shall have the jurisdiction and the Laws ofIndia shall apply.


Reviews, Feedback,Submissions

All reviews, comments, feedback, postcards, suggestions, ideas,and other submissions disclosed, submitted or offered to the Site on or by thisSite or otherwise disclosed, submitted or offered in connection with your useof this Site (collectively, the "Comments") shall be and remain theproperty of Sapana Supermarket. Such disclosure, submission or offer ofany Comments shall constitute an assignment to Sapana Supermarket ofall worldwide rights, titles and interests in all copyrights and otherintellectual properties in the Comments. Thus, Sapana Supermarket ownsexclusively all such rights, titles and interests and shall not be limited inany way in its use, commercial or otherwise, of any Comments. SapanaSupermarket will be entitled to use, reproduce, disclose, modify, adapt,create derivative works from, publish, display and distribute any Comments yousubmit for any purpose whatsoever, without restriction and without compensatingyou in any way. Sapana Supermarket is and shall be under no obligation (1)to maintain any Comments in confidence; (2) to pay you any compensation for anyComments; or (3) to respond to any Comments. You agree that any Commentssubmitted by you to the Site will not violate this policy or any right of anythird party, including copyright, trademark, privacy or other personal orproprietary right(s), and will not cause injury to any person or entity. Youfurther agree that no Comments submitted by you to the Website will be orcontain libelous or otherwise unlawful, threatening, abusive or obscenematerial, or contain software viruses, political campaigning, commercialsolicitation, chain letters, mass mailings or any form of "spam”. Pleasenote all reviews submitted by customers are subject to checks and moderation byour content Team. SMKT reserves the rights to moderate as well as publish/notpublish the reviews. SMKT reserves the rights to solicit or withhold reviewsand ratings with no liability. SMKT reserve the right to accept, reject,moderate, monitor & edit or remove any comment. You grant SMKT the right touse the name that you submit in connection with any Comments. You agree not touse a false email address, impersonate any person or entity, or otherwisemislead as to the origin of any Comments you submit. You are and shall remainsolely responsible for the content of any Comments you make, and you agree toindemnify SMKT and its affiliates for all claims resulting from any Commentsyou submit. SMKT and its affiliates take no responsibility and assume noliability for any Comments submitted by you or any third party.


Copyright & Trademark

SMKT its suppliers and licensors expressly reserve allintellectual property rights in all text, programs, products, processes,technology, content and other materials, which appear on this Site. Access tothis Website does not confer and shall not be considered as conferring uponanyone any license under any of SMKT or any third party's intellectual property rights. All rights, including copyright, in this website are owned by orlicensed to SMKT. Any use of this website or its contents, including copying orstoring it or them in whole or part, other than for your own personal,non-commercial use is prohibited without the permission of SMKT. You may notmodify, distribute or re-post anything on this website for anypurpose. The names and logos and all related product and service names,design marks, and slogans are the trademarks or service marks of SMKT, its affiliates,its partners, or its suppliers. All other marks are the property of theirrespective companies. No trademark or service mark license is granted inconnection with the materials contained on this Site. Access to this Site doesnot authorize anyone to use any name, logo, or mark in anymanner. References on this Site to any names, marks, products, or servicesof third parties or hypertext links to third party sites or information areprovided solely as a convenience to you and do not in any way constitute orimply SMKT endorsement, sponsorship, or recommendation of the third party,information, product or service.SMKT is not responsible for the content of anythird-party sites and does not make any representations regarding the contentor accuracy of material on such sites. If you decide to link to any suchthird-party websites, you do so entirely at your own risk. All materials,including images, text, illustrations, designs, icons, photographs, programs,music clips or downloads, video clips, and written and other materials that arepart of this Website (collectively, the "Contents") are intendedsolely for personal, non-commercial use. You may download or copy the Contentsand other downloadable materials displayed on the Website for your personal useonly. No right, title, or interest in any downloaded materials or software istransferred to you as a result of any such downloading or copying. You may notreproduce (except as noted above), publish, transmit, distribute, display,modify, create derivative works from, sell or participate in any sale of orexploit in any way, in whole or in part, any of the Contents, the Website orany related software. All software used on this Website is the property of SMKTor its licensees and suppliers and protected by Indian and internationalcopyright laws. The Contents and software on this Website may be used only as ashopping resource. Any other use, including the reproduction, modification,distribution, transmission, republication, display, or performance, of theContents on this Website is strictly prohibited. Unless otherwise noted, allContents are copyrights, trademarks, trade dress, and/or other intellectualproperty owned, controlled, or licensed by SMKT, one of its affiliates, or bythird parties who have licensed their materials to SMKT and are protected byIndian and international copyright laws. The compilation (meaning thecollection, arrangement, and assembly) of all Contents on this Website is theexclusive property of SMKT and is also protected by Indian and internationalcopyright laws.


Objectionable Material

You understands that by using this Site or any services provided on the Site, you may encounter Content that may be deemed by some to be offensive, indecent, or objectionable, which Content may or may not be identified as such. You agree to use the Site and any service at your sole risk and that to the fullest extent permitted under applicable law, SMKT and its affiliates shall have no liability to you for Content that may be deemed offensive, indecent, or objectionable to you.



You agree to defend, indemnify and hold harmless SMKT its employees, directors, officers, agents, and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs, and expenses, including attorney's fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to SMKT or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfillment of any of your obligations under this User Agreement or arising out of your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamat