At Sapana Supermarket, we do our best to ensure that you are completely satisfied with our products. We understand that returns may be necessary in some cases. And we are happy to offer you peace of mind when you are not fully satisfied with the purchase and want to return back the products to us. You may return the ordered item(s), or any item(s) included in the order, within 5 days of the arrival of your order. You may receive a full refund based on the conditions listed below:
Please note: SAPAN SUPERMARKET 'Returns Policy' may vary depending on the specific nature of the products.
Return Possible If the Item(s) You Received:
• Is different from the ones you ordered;
• Are lost or damaged during transit;
• Is past its expiry date;
• Is a defective item.
Returns NOT Eligible If the Item(s) You Ordered:
• Is without original packing/accessories.
• Falls under the following product categories: Oral care (toothbrushes, toothpastes), Women care (sanitary napkins, breast relievers), Cosmetics, processed foods and other Personal hygiene products;
• Is used or tampered with.